Easy consumer advice in Spain

Word of Juan del Real

My name is Juan del Real and I am a consumer protection champion in Spain. For 8 years I was Managing director of the Spanish Consumers Association (OCU). I then moved to private companies in the online business. Since 2009 I decided to launch Consumoteca.com after noting the poor online presence of public and private consumer protection resources in Spain.

I am not in this for the money. I only try to help unprotected consumers find the right resouces to get their rights respected while in Spain. If we are not able to help you or your consultayion does not have to do with consumer affairs we will refund you inmediately: I give you mi word.

Why this service

Consumer complaints in Spain may cover a wide range of issues: from restaurants and hotel bills to credit card scams. From health or car insurance to car rental problems. Usually the amounts at stake on these consumer complaints are not large enough for lawyers to pay any interest. And the local information bureaux (OMIC) are very slow and do not speak English. This is why at Consumoteca we decided to create our service “Easy consumer advice in Spain”.

Choose the best option

Easy consumer advice in Spain is an affordable and fastly attended service that will permit you to have the advice of our experts, in English, to your consumer complaint while in Spain. We will not ask you to become member or to pay a yearly fee. Just a one off fee to get rapid advice. Nevertheless, if your are a foreign citicen with a permanent address in Spain or you holiday in this country for long periods we advice you to apply for membership (see below).

Advice on consumer complaints in Spain

I want someone to explain my rights in English and tackle the issue before the Spanish authorities.
I do not have the time or the ability to do it myself.
19
95
VAT Included
  • Write us an email with the detail of your case
  • You will get an email back from us with a first impression
  • You can reply to us with more feedback and clarifications
  • We can write your compaint for you in Spanish if necessary
24 hours max

Disclaimer: Consumoteca gives out first consumer advice and guidance on consumer issues in Spain. Price does not include drafting of lawsuits, administrative penalty appeals, traffic tickets, etc. Paypal payment will be done to Best Internet Services, S.L.

Become a member

Get consumer protection advice up to 12 times during a year
on consumer problems while at Spain
29
95
VAT Included
  • Up to 12 consumer cases in Spain during a year
  • Write us up an email with the detail of your case
  • You will get an email back from us with a first impression
  • You can reply to us with more feedback and clarifications
  • We can write your compaint for you in Spanish if necessary
24 hours max

Disclaimer: Consumoteca gives out first consumer advice and guidance on consumer issues in Spain. Price does not include drafting of lawsuits, administrative penalty appeals, traffic tickets, etc. Paypal payment will be done to Best Internet Services, S.L.

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